Privacy at Twin: the data we hold

Twin holds less than players often assume and more than we would need for a shop, because a gambling account carries obligations a shop does not. This page sets out what each category is for, rather than listing categories without a reason attached.

What we collect and what it is for

The play row is what makes Twin daily cashback possible. Settling 10% of a day’s slot losses requires a dated record of that day’s stakes and results, tied to the account, and there is no version of the offer that works without it.

The referral row exists for the same practical reason. Paying the right person for the right introduction means linking two accounts and checking that they are not the same person twice, which is a data operation before it is a commercial one.

How long we keep it

Retention at Twin is set by the obligations attached to running a gambling service rather than by what would be commercially convenient. Verification documents and transaction histories are held for a defined period, and that period continues after an account is closed.

• Age and identity checks, so that an underage account cannot be opened or reopened.
• Payment records, so that a movement can be traced if it is later queried.
• Play history, so that a disputed round or a settled bonus can be reconstructed.
• Self-exclusion requests, so that a limit survives an attempt to start again.

The last point is deliberate and is the one case where keeping data protects the player rather than us. A limit that could be erased by opening a new account would not be a limit at all.

What stays under a player’s control

Three things depend on the Twin account holder rather than on us: a password used nowhere else, an email address they still read, and caution with anything that arrives claiming to be from us.

We do not ask for a full password, a complete card number or a document through a message, and we do not run account matters through social platforms. A request of that shape is not ours, whatever it appears to be.

Twin account settings, including limits and communication preferences, are changed from the profile at any time. Turning off promotional messages has no effect on the balance, on an active bonus or on cashback already earned.

Cookies and the session

A session at Twin is stored server side, and the browser holds only what is needed to keep a player signed in and to remember the interface settings. Clearing cookies ends a session; it does not touch a balance, a bonus or a loyalty position.

Because cookies are stored per address, a player who moves between our main site and our official mirror signs in again the first time. After that the session behaves exactly as it does anywhere else.